Your ticket will be sent to you 1 week prior to travel by e-mail. You will also receive a confirmation email which will include your confirmation and receipt for payment, also acceptance by you and all other passengers travelling on the ticket(s) of the terms and conditions stated below:
Tours and excursions operate subject to minimum numbers and occasionally we may be forced to cancel a departure if bookings fall short of the necessary target. If we do have to cancel you will be notified the Friday before departure and offered a full credit or refund.
If you cancel your booking more than 5 working days before departure, we will refund the amount paid less £5.00 per ticket cancellation fee (maximum £20.00 per booking). For cancellations within 5 working days no refund is due.
All tickets must be paid for in full at the time of booking and in advance. Drivers cannot accept direct payment.
It is a legal requirement for all passengers, including children and babies in baby/child seats or booster seats as appropriate, to wear seatbelts. Any child under the age of 4 is required to be in a car seat or booster seat. These are to be provided, and fitted, by the parent/guardian. All passengers must occupy their own allocated seat. Under no circumstances will a child be allowed to sit on another passenger’s lap.
No animals other than guide dogs for the blind and assistance dogs are permitted on our vehicles.
No takeaway food may be consumed on the coach without prior approval or permission.
No Alcohol may be consumed on the coach.
We operate a strict no smoking policy, including electronic cigarettes.
We cannot be held responsible for missed departures due to you being late or at the wrong location. If in doubt, please check.
Passengers with Disabilities: Should you or a member of your party have any disability or medical condition that may affect an excursion, please advise us prior to confirming the booking so that we can advise as to the suitability of the trip. If a passenger requires assistance, then they must travel with an able-bodied companion or carer. Please advise us of any intentions to bring any mobility aids, particularly mobility scooters or wheelchairs, as only certain models/weight limits can be accommodated in the hold of the coach. We will make every effort possible to accommodate each passenger who wishes to travel with us.
All folding wheelchairs, lightweight mobility scooters, walking frames, shopping trolleys/wheeled cases, prams & child buggies must be pre-booked. Unfortunately, we cannot accept rigid/electric wheelchairs or heavy-duty mobility scooters.
Seats are allocated upon booking. Please ensure you are in the correct allocated seat once boarded. However, the coach may have empty seats on the day of the excursion, the driver will advise if this is the case after the last pick up has taken place and you may be able to move to a spare seat should you wish to do so.
We reserve the right to adjust timings and seat/coach numbers and shall contact you at the earliest opportunity in such circumstances. Arrival and departures times may be affected by traffic conditions. Bennetts Coaches Ltd shall not be liable for any missed events or connecting transport arrangements if due to unforeseen circumstances such as heavy traffic, accidents, diversions, severe weather, etc.
All passengers’ personal effects and property are carried at the owner’s risk.
Bennetts Coaches Ltd shall not be held liable or responsible for consequential loss due to the curtailment, closure, cancellation, amendment or withdrawal of any display, event, show, exhibition, or service advertised as part of the trip.
We reserve the right to refuse carriage to any person who, in the opinion of the driver, is under the influence of alcohol or drugs or whose behavior, actions or demeanor may cause offence, disruption or distress to other passengers or the driver. No compensation or claim for loss is due to any such passenger refused carriage.
Drivers are not permitted to pick up or drop off passengers at points not listed on the itinerary or timetable.